FAQ – Bandmax

Can I take a shower with this without fading? does It change color?

To preserve your jewelry's longevity, we recommend removing it during activities involving water exposure (bathing, swimming) or intense physical movement (sports, workouts). This prevents potential damage from moisture, chemicals, and friction.

For the plated jewelry, I worry the color will fade off naturally.

All our jewelry undergoes strict quality inspections to guarantee lasting quality. With proper care, the plating maintains its brilliance over time. Should any issues occur, contact our customer service immediately for assistance. Within the warranty period, we offer free replacements for qualifying cases. For full details, please refer to our 90-day return policy.

Where do you ship to, and how much does shipping cost?

We offer worldwide shipping with free standard delivery (9-12 business days) for orders over59.For faster delivery, DHL Express shipping (7−10 businessdays) is available for aflatrate of 39. International customers may be subject to customs fees which are not included in the order total.

How can I modify my order after submission?

To request order modifications, please immediately email support@bandmax.com with your order number and required changes. Requests received outside business hours will be prioritized the next business day. Note: Modifications cannot be made once production begins (typically 2 hours after order placement).

What payment methods do you accept?

We accept all major credit cards (VISA/Mastercard/AMEX), digital wallets (PayPal/Google Pay/Apple Pay). All transactions are securely processed through PCI-DSS certified systems.